Get in Touch With Us
Got a question about something you read here, spotted an error, or want to suggest a sweepstakes casino we should take a look at? This page covers how to reach the Sweepstakes Casinos team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will review it. We do not rely on automated replies — every message is read by a person, and we aim to respond within a couple of working days. During busier stretches it may take a little longer, so we appreciate your patience.
If you can, mention the specific page or operator your message relates to. Sweepstakes casino terms — welcome offers, eligible states, redemption rules — change often, and a bit of context helps us route your query to the right person and answer it properly the first time.
What We Can Help With
We cover a fast-moving corner of the online gaming world, and reader input genuinely shapes what we publish. Common reasons people write in include:
- Questions about how sweepstakes casinos work — including the dual-currency model, how Gold Coins differ from Sweepstakes Coins, and how prize redemption generally works.
- Corrections and updates — welcome offers, eligible states, and redemption thresholds shift regularly. If something looks out of date, tell us and we will check it.
- State availability queries — since eligibility varies by state and operators can change which states they serve, let us know if you have run into a mismatch between what we've published and what you see on an operator's site.
- Feedback on our coverage — suggestions for platforms to review, or thoughts on how we present comparisons like our list of trusted non-GamStop casinos for UK players, are always welcome.
- Responsible play concerns — if you or someone you know would like information on responsible play resources, mention this in your message and we will point you toward appropriate support.
What We Cannot Do
We are an independent comparison and review site, not a customer support desk for any individual operator. If your enquiry concerns a specific account — a pending redemption, an identity verification issue, or a payment problem — that needs to go directly to the platform in question through the support channel listed on its own site. We can offer general guidance on how these processes typically work, but we cannot access, action, or resolve account-level issues on an operator's behalf.
Similarly, we are not able to give legal advice about whether a particular sweepstakes casino is permitted in your state. Availability varies by state and by operator, and laws in this area change frequently. If you have a specific legal question, the operator's own terms and conditions, or a licensed professional in your state, is the right place to check.
Before You Write In
A quick checklist can save everyone time:
- Check the operator's own terms page first for account-specific questions — eligible states, minimum redemption amounts, and identity verification requirements are usually listed there.
- If your question is about our content, note the page URL or the operator name so we can find the right context quickly.
- For corrections, tell us what you believe should change and, where possible, where you saw the updated information.
- Keep personal or account details out of your message to us — we do not need them, and we cannot act on them for a third-party platform.
Why Your Message Matters
This industry moves quickly. New platforms launch, existing ones adjust their state eligibility lists, and welcome offers get refreshed or retired without much notice. Editorial ratings and rankings on this site are based on our own research and are never influenced by commercial arrangements — commission from any operator does not buy a better position. Reader reports are one more way we catch things that need a second look, so if something seems off, telling us helps keep the site useful for the next person searching for the same answer.
Thank you for taking the time to reach out. We read everything that comes in, and we look forward to hearing from you.